At FTG (Furniture Transport Group-Caldwell Freight, Foothills, MGM Transport) we strive to make filing a claim easy. Proper information at the time you submit a claim can save time in resolving your claim. Below are some helpful tips.

In order to process claims quickly and efficiently, we ask that you provide the following when submitting claims.

A copy of your delivery receipt

Original manufacturer’s invoice (all pages)

Inspection Report (if claim is for damage)

Repair invoice (if damage is repaired; please itemize all repair cost and include the original vendor or sellers invoice for the item(s) repaired).

Photos of damaged item and the shipping container*.

Please fill out our forms completely. This includes filling out all sections containing lines and check boxes on both the claim form and the inspection report. Without all this information claims cannot be processed. All of the information described above is important, so please be sure to fill out all forms properly.

Please make sure your email address is given if any additional information is needed it will be requested by email to speed up the process. Allotted time for resolving claims is 30 days or less if proper documentation is supplied.

If you are having any trouble filling out the paperwork, please do not hesitate to call for assistance. We want to make every effort to settle your claim in a fair and timely manner.

*PHOTO'S CAN BE E-MAILED TO:  photos@mgmtransport.com

If any questions call: 800-646-8726 Extension 8315 or 8308
Dee Goodwin Ext 8315 or dgoodwin@mgmtransport.com
Phyllis Pardue Ext 8308 or ppardue@mgmtransport.com

 

*PLEASE DO NOT REORDER A REPLACEMENT UNTIL NOTIFIED

Print Freight Claim Form

Thank You,
Claims Department
Furniture Transport Group